Refund policy
Boélème Return & Refund Policy
At Boélème, we are committed to offering high-quality, affordable products that bring joy and charm to your home. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
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Eligibility:
- Items must be returned in their original, unused condition with all tags and packaging intact.
- Returns must be initiated within 14 days of receiving your order.
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Exclusions:
- Seasonal or holiday-specific items (e.g., Christmas decor) may only be returned if they arrive damaged or defective.
- Sale or clearance items are not eligible for returns.
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Process:
- To initiate a return, contact us via laboeleme@gmail.com.
- Once approved, you will receive instructions for shipping the item back.
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Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the item was delivered damaged or incorrect.
Refunds
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Inspection:
- Once the returned item is received and inspected, we will notify you of the refund approval or denial.
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Processing Time:
- Approved refunds will be processed within 5–10 business days to your original payment method.
Damaged or Incorrect Items
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Reporting:
- Notify us of any damaged or incorrect items within 48 hours of delivery. Include photos and a description of the issue for faster resolution.
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Resolution:
- We will arrange a replacement or issue a full refund at no extra cost to you.
Exchanges
- Exchanges are allowed for eligible items if the same product is available. Please contact us to arrange an exchange.
Contact Us
For assistance or inquiries, please reach out to us at laboeleme@gmail.com. We’re here to help ensure your experience with Boélème is delightful.